Shipping + Returns
:: SHIPPING INFORMATION ::
As USPS strives to keep their employees safe during the Covid-19 Pandemic, delays and unpredictable timelines are possible. If you have any questions or concerns about shipping times, or about a package in transit, please contact me. I am happy to help!
All items will ship via United States Postal Service (USPS) In stock orders ship within 3 business days, but made to order pieces take a little more time. All orders typically ship within a week of purchase. You will receive an email with tracking information for your package once it ships.
Shipping methods include:
First Class Mail: 2 - 5 business days
Priority Mail: 2 - 3 business days
Priority Mail Express: 1 - 2 business days (typically overnight, but possibly longer for remote locations)
First Class International Mail: varies depending on location, but typically takes up to 14 business days
A Note for International Customers
Any customs, import or duty fees are the responsibility of the buyer. Please be aware of any additional charges that may occur once your package has arrived in your country.
Returns + Exchanges
We want you to be super excited about your new jewelry! If for any reason you are unhappy with your purchase you may send it back in it's original condition within 30 days of purchase for an exchange or return. Custom orders and gift cards are not eligible for return or exchange.
To get started with a return or exchange, please fill out the contact form and I will be in touch with further instructions. Please note the the cost of return shipping will be the responsibility of the buyer, and original shipping costs are non-refundable.
A note about sustainability...
In 2018, I switched from using bubble mailers to boxes and recycled padded mailers from Eco Enclose. I didn't want to put more plastic into the world, and really loved the idea of using recyclable materials for shipping. It was an investment, but a worthwhile one in my opinion. The packaging material, jewelry box and all cards are recyclable and most are made from recycled materials. Your piece may be shipped in a tiny plastic bag, but this can be used to store your jewelry and keep it looking fresh when you're not wearing it. Win, win!